Privacy Policy

1. Introduction

Vemula Groups ("we", "us", "our") operates the website vemulagroups.com and provides construction, architecture, interior design, the Sthaviro Retreat, and Vemula Coffee & Spices. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices you have. It is intended to comply with the Digital Personal Data Protection Act, 2023 ("DPDPA"), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information we collect

When you use our contact form, we collect the information you choose to submit: your name, phone number, email address, the nature of your enquiry, and your message. We do not require you to create an account or submit payment information through this website. Standard technical information (such as browser type and approximate location derived from IP address) may be logged by our hosting provider for security and troubleshooting purposes.

3. How we use your information

We use the information you submit solely to respond to your enquiry, discuss a potential project, retreat stay, or order, and to maintain records of client communication. We do not sell your personal information to third parties, and we do not use it for unrelated marketing without your consent.

4. Sharing of information

Your enquiry is transmitted via email through our hosting provider's SMTP service to reach our team. We may also use third-party services such as WhatsApp (operated by Meta Platforms, Inc.) if you choose to contact us that way, and such communications are subject to that platform's own privacy policy. We do not share your information with any other third party except where required by law, such as in response to a valid request from a government or judicial authority.

5. Data retention

We retain enquiry information for as long as is reasonably necessary to respond to you, maintain business records, and comply with our legal obligations. You may request that we delete your information earlier, subject to any records we are legally required to keep.

6. Data security

We take reasonable technical and organisational measures to protect the information you share with us, consistent with the standards described in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, including the DPDPA, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request erasure of your information, and withdraw any consent you have given. To exercise these rights, please contact our Grievance Officer using the details below.

8. Cookies

This website does not use tracking or advertising cookies. It may set strictly functional cookies (for example, to remember form input) as needed for the site to work correctly.

9. Children's privacy

This website is intended for use by adults seeking construction, hospitality, or retail services. We do not knowingly collect personal information from children.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are provided below. We will acknowledge grievances promptly and endeavour to resolve them within the timelines prescribed by applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date above will reflect the most recent revision.

12. Governing law & jurisdiction

This Privacy Policy is governed by the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising in connection with this policy.

13. Contact us

For any questions about this Privacy Policy, please contact us at contact@vemulagroups.com or call +91 63666 35556.